Autistic Travelers

Autistic Travelers

Acclimation sessions for anyone diagnosed with Autism who will be traveling in the near future are available. This will help familiarize the individual with the surroundings of the airport and will serve as an introduction to the security and boarding process prior to your trip. A walk through can be arranged through customer service and TSA. Please call (716) 630-6072 for more information.
Braille

Braille

Braille signage is posted throughout the airport.
Deaf /Hearing Impaired Travelers

Deaf /Hearing Impaired Travelers

See above for pre-travel airline and TSA contact information.

Travel Day:  There are multiple signs in the pre and post security areas. The signage will help direct you to your gate. The Flight Information Display System lists departures and arrivals: screens are located throughout the terminal pre and post security.

TSA checkpoint: Use 'Special Assistance" Lane and identify to the agent that you are hearing impaired. (see 'Checkpoint" above)
Electric Carts

Electric Carts

Carts and drivers are available in the post-security area to assist getting passengers to the gates.  You may request cart assistance when you check-in.
Gate Access

Gate Access

Elevators are available for gates requiring ramp level boarding.
Metro

Metro

Click here for Metro Bus and Paratransit information. Reservations are required for Paratransit.
Oxygen

Oxygen

Check with your airline.  Pre-flight arrangements required by all airlines.
Parking

Parking

Daily/Hourly Garage:  free handicapped parking is available for up to one hour in the Daily/Hourly Garage. Individuals possessing a valid handicapped parking permit may par for less than one-hour in the Airport's Daily/Hourly Garage at no charge.  After the first hour patrons will be charged the current hourly rate.  

Anyone wishing to take advantage of free parking in the Daily/Hourly Garage will be required to present a time-stamped parking ticket along with a valid handicap parking permit or have a handicap designation on their license plate. 

Long-Term Parking: All lots have handicap spaces available for those with a valid handicap parking permit.  All airport shuttles are equipped with a wheelchair lift and trained driver to assist patrons.
Passenger Escorts

Passenger Escorts

Check with your airline. Most airlines will provide Passenger Escort Service for a fee. This service is primarily for elderly customers, children or passengers with mental or physical impairment that are traveling alone.
Paws for Love Program

Paws for Love Program

Therapy dogs work at the airport to help soothe passengers in conjunction with Society for the Prevention of Cruelty to Animals (SPCA) of Erie County - if interested in being involved, contact volunteer coordinator Debbie Braun at dlfb2@msn.com for more info.

Pet Relief Area

Pre-security is located: Lower level arrivals/baggage claim. Exit right out of terminal. Area has posted signs. Post-security is located: ask your airline for assistance.

Picking Up at Curbside

Picking Up at Curbside

Handicap spaces are identified at curbside on the Arrivals Level to help facilitate picking up passengers needing assistance. These spaces are only for loading. Vehicles are not to be parked in this area or left unattended. 

The free Cell Phone Lot is located next to the economy Lot on Holtz Road. Drivers can wait there with their vehicles until their arriving passenger gets to curbside.
Rest Rooms

Rest Rooms

Companion care restrooms are provided. they are located on the Departures Level pre-security near the Meet & greet area and also the Arrivals Lower Level on the west end (past baggage carousel #3). In post-security, there is a companion care restroom near Gate 14. They are large enough to accommodate wheelchairs and families.

Security Check-In

Security Check-In

A separate lane is provided to accommodate travelers needing extra assistance and families with small children (see Check Point above).
Service Animals

Service Animals

A trained service animal is allowed in the terminal and on planes if required by a passenger and approved by the airline. The animal must be trained to perform tasks for the benefit of the individual. Service animals must be kept confined unless needed by the individual to help navigate the airport. The owner must have direct control over the animals at all times.
Note: Only service animals are allowed on leashes in the terminal. All other pets traveling with their owners must remain in their crates while in the terminal.
Telephones

Telephones

TTY/ TDD phones are avialble throughout the terminal building. In pre-security they are located on the Departure Level across from the United Airlines and at the west end of the Arrivals Lower Level.  In post-security TTY/ TDD phones are located near gates 3,9 and 21.

Wheelchair/Sky Cap

Wheelchair/Sky Cap

If wheelchair assistance is required while at the Buffalo Airport, passengers should make advance arrangements with their airline. Or, at the airport, for all airlines except jetBlue, call (716) 633-3726: Jet Blue passengers should make advance arrangements with this airline.